Questions you need to ask when hiring a roofing contractor

When it’s time to hire a roofing contractor, be prepared to ask good questions and validate a few details including:


  • Properly licensed and fully insured in your location – This is to ensure you are not responsible for potential accidents.
  • Provides proper installation to ensure product warranties – A qualified roof system will have all the essentials: drip edge, water and ice shield, underlayment, starter course shingles, hurricane nailing, and a ridge vent.
  • Offers a workmanship guarantee – A quality roofer will offer a workmanship guarantee in writing as a promise to repair any issues that might arise that are due to installation.
  • Certified by a roofing manufacturer to install the product – Professional roofers that meet a set of stringent requirements can be factory certified by professional manufacturers to install the brand and offer warranties. GAF and CertainTeed are a few manufacturers that offer this certification.
  • Uses high quality, architectural shingles – Architectural shingles are the way to go! Three tab roofs don’t meet the proper wind ratings and are highly susceptible to damage from New England weather.
  • Roofer applies for and obtains permit for the project – Your roofer should apply for all permits to relieve you, the homeowner, of the responsibility of upholding local building codes. By having your roofer apply for permits, Massachusetts homeowners also qualify for the Massachusetts State Guaranty Fund which allows consumers to be reimbursed up to $10,000 for any unpaid judgments against a roofer.
  • Is an accredited member of the Better Business Bureau – Businesses that are accredited by the BBB promise to make efforts to resolve customer complaints to the best of their abilities and to abide by the eight BBB Standards for Trust.
  • Can provide reference list of past customers – Your ideal roofer should be proud of their work and offer plenty of past customers and give addresses for you to see examples of the work.
  • Has been in business for at least 20 years – Longevity is a great sign that the roofer is doing great work and that they will be around to serve you in the future!
  • Does not require a down payment – Down payments should not be required for standard roofing jobs. This could indicate financial instability in the company and is a big red flag!
  • Provides a written contract with specific details and payment terms – During your appointment you should have access to product samples, have measurements taken, and be provided with an exact price. Don’t accept any rough estimates.